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The NERVE of MCI...
As an Independent Telecom Agent, I often
switch my business and personal long distance services, so that I can monitor quality for
my customers. Currently, I have 3 lines on three different carriers, only ONE of which is
on MCI. A rep named "Donna" called to inform me that the carrier I have on my
main line had recently been switched AWAY from MCI, and would I like it reinstated, it
could be done right over the phone, right then and now??? (Interesting, because I never
had MCI as the carrier on my main phone line.) I told "Donna" that I never
had MCI on that line, but I would be calling my LOCAL phone company, Verizon, to find out
what's going on. She continued to tell me that my service was switched 3 days ago
(inferring that I was SLAMMED), and that if I stayed on the line, she could have me
switched back. I hung up.
I called my LOCAL PHONE COMPANY to find
out if the carrier on my main line had been switched without my knowledge. They said,
"NO, your service has not been switched."
Now, suppose I was a little old lady who
knew nothing about the way long distance works. If I panicked, I would have stayed on the
line with "Donna" and somewhere during the conversation, she would have prompted
me to say YES.
That's all it would take, folks!
Now the little old lady is an MCI customer whether she wanted to be or not. Of course MCI
is trying to SLAM. They are taking the risk of a HUGE FINE if they are proven guilty. That
is the key...can they be PROVEN guilty? Not when they have a "YES" recorded on
their tapes.
This is the way MCI markets.
Underhanded. Unethical. Sneaky. I called MCI back and reported this tactic to them. They
"sincerely" apologized...haha. I reported them to the FCC.
MCI, AT&T, Sprint
Raise Universal Service Fun Fee 1/1/02
Click Below For:
NO SWITCHING!
You have NOTHING
to lose EXCEPT your big phone bill!
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